Service Level Update: Plan Review/Permitting Services Division

Trade Permit Service Update

September 24, 2009. The Bureau of Development Services Trade Permit team continues to be committed to providing the highest level of service to you, our valued customers.

Over the last year, the Bureau has experienced a drastic decline in revenue due to decreased construction activity. The decline in revenue has necessitated a reduction in bureau-wide staffing. We are hopeful that this is a temporary situation and we intend to return to our normal turnaround goals when revenue increases.

We would like you to be aware of the impact of this staff reduction and the ways we can continue to help you immediately.

Fax-In: Fax-in applications are processed in the order they are received. Until we are able to return to normal operations, we are unable to set processing turn-around times for faxed-in application.

Online: However, you CAN get a permit immediately by using our Internet Permits service.

Log into www.portlandonline.com/bds and follow the simple instructions to set up an account. Permits purchased online can be scheduled for inspection at the same time. If you need assistance with this process, please call 503-823-7363. Please note: Sanitary sewer, commercial mechanical, and permits requiring site plans are currently not available online.

Walk-In: Walk-in customers are served at the Development Service Center (DSC) Trade Permit counter Tuesday – Friday from 8:00 am to 3:00 pm. The Development Services Center is closed on Mondays.

Thank you for your continued patience as we navigate together through this challenging time.

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