Service Level Update: Inspection Services Division

Roll-Over Policy Update - 1/31/12

ROLL OVER POLICY

For those permit inspections that cannot be completed on the day requested, the caller (as identified in the building permit) will be notified via telephone no later than 9:00 AM on the day of the requested inspection to confirm the inspection has been rolled-over.

Note: Inspections that are rolled over will take a higher priority the next business day.

The IVR message has been updated as follows:

"Due to current staffing levels and fluctuating workloads, we are currently unable to assure next day services for all called inspections. If we are unable to perform the requested inspection, your request will be moved into the next available business day. This may result in a single day delay for some projects. Please note you will be notified by 9:00 AM if your inspection has been rolled over to the next day. The rolled over status will be input to the IVR system. We are sorry for any inconvenience this may cause and thank you for your understanding." 

If you have questions please contact Jim Nicks, Inspection Services Manager at 503-823-1054.